Service Asset Configuration Manager

Business Unit: Technology Operations & Cyber Security, COO
Salary range: £57,000 - £82,000 depending on experience plus amazing benefits
Location: UK Hybrid, with occasional travel to Glasgow / Gosforth hubs

An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards. You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business.

You'll work in conjunction with multiple business units including IT Development & Change, and support pools to ensure effective governance, controls and policies are communicated, implemented and continually improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments.

You’ll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management (HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We’ll also ask you to support all of VM’s Banking areas in relation to the fundamental Configuration Management Database within Service Now whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions.

• Influence, engage and be an active and effective member of the TOCS extended Leadership Team.
• Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role modelling Great Leadership and demonstrating VM’s Purpose, values and behaviours.
• Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB).
• Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend to drive a more efficient organisation.
• Establishing and promoting Configuration Management processes to deliver and enrich CMDB’s data interaction with other ITIL processes across TOCS and the wider organisation.
• Management of SACM control risks and managing audit items effectively.
• Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities.

• Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff.
• Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies.
• Excellent problem-solving skills and ability to analyse information appropriately.
• Effective change management ability and a sound understanding of dealing with change in large organisations.
• Proven ability to balance multiple tasks and deadlines.
• Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning.

• Knowledge of Service Now & Flexera toolsets for SACM is preferable.
• Knowledge of Financial Services is preferable.

• 25 days holiday per year, which increases over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Up to 2 days of paid volunteering a year

If we’re lucky to…