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IT Support Desktop Support HelpDesk/Support Technical Support

Level 2 Desktop Support Engineer — Windows & M365

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Sharp Brains
Full Time position
Listed on 2026-02-11
Job specializations:
  • IT/Tech
    IT Support, Desktop Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A technology support company in the United Kingdom is seeking an experienced Level 2 Support Technician to provide desktop and workplace support. You'll be responsible for troubleshooting hardware and software issues in Windows environments and managing user accounts within Active Directory. The ideal candidate should have strong communication skills and a customer-focused mindset, combined with substantial experience in Microsoft 365 support.

This position requires a keen ability to handle complex incidents efficiently and escalated requests. Relevant IT certifications are a plus.
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