Site Reliability Engineer II - Legal Technology

Take your career to the next level as a Site Reliability Engineer II at JPMorgan Chase. You’ll tackle broad business challenges with simple, effective solutions, using code and cloud infrastructure to optimize applications and platforms. Join a collaborative team where your expertise in reliability, scalability, and operational excellence will make a real impact. We value your drive for innovation, teamwork, and continuous improvement.

As a Site Reliability Engineer II at JPMorgan Chase, you will solve complex and broad business problems with straightforward solutions. You will configure, maintain, monitor, and optimize applications and their associated infrastructure, independently improving existing solutions. You will contribute significantly to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability.

• Guide and assist others in building appropriate level designs and gaining consensus from peers.
• Collaborate with software engineers and teams to design and implement deployment approaches using automated CI/CD pipelines.
• Design, develop, test, and implement availability, reliability, and scalability solutions in applications.
• Implement infrastructure, configuration, and network as code for applications and platforms.
• Collaborate with technical experts, stakeholders, and team members to resolve complex problems.
• Understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers.
• Support the adoption of site reliability engineering best practices within your team.

• Formal training or certification in software engineering concepts with applied experience.
• Proficiency in site reliability culture and principles, with familiarity in implementing site reliability within applications or platforms.
• Proficient in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Experience in observability, including monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk.
• Experience with CI/CD tools like Jenkins, Git Lab, or Terraform.
• Familiarity with container and orchestration technologies such as ECS, Kubernetes, and Docker.
• Familiarity with troubleshooting networking technologies and issues.
• Ability to contribute to large, collaborative teams by presenting information logically and effectively.
• Ability to proactively recognize roadblocks and demonstrate interest in learning technologies that facilitate innovation.
• Ability to identify new technologies and relevant solutions to ensure design constraints are met.
• Ability to initiate and implement ideas to solve business problems.

• Experience working in large-scale, cloud-based environments.
• Familiarity with additional programming languages or frameworks.
• Experience with advanced observability and monitoring tools.
• Demonstrated ability to drive innovation and continuous improvement.
• Proficient in software applications and technical processes within a technical discipline (e.g., Cloud, AI, Android).