Customer Success Operations Manager - Planhat

Customer Success Operations Manager - Planhat

Join to apply for the Customer Success Operations Manager - Planhat role at Corsearch

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

• Innovative Solutions:
  We combine cutting‑edge technology with expert judgment to deliver market‑leading services in trademark clearance, brand protection, and anti‑counterfeiting.
• Global Impact:
  Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture:
  With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
• Mission‑Driven
  
  Purpose:
  
  Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

✅The Role

We are looking for a hands‑on, results‑driven Customer Success Operations Manager to join. This role is critical in driving operational excellence, building and scaling our customer journey and ensuring our team has the systems, data, and processes needed to deliver value and exceptional customer outcomes.

You will be the primary owner and administrator of Planhat, our central Customer Success platform, and will work cross‑functionally to improve data quality, streamline workflows and create internal efficiencies by working smarter, not harder.

You will design, build, and maintain the Planhat environment and its related workflows, enabling value for customers across their post‑sales journey with us.

This is a high‑impact role for someone who thrives in both strategic thinking and detailed execution and who can operate independently with minimal supervision while delivering high‑quality work on time. To succeed, you must have proven experience designing and implementing Planhat (or a similar CS platform such as Gainsight or Churn Zero) in ways that drive meaningful organisational transformation.

You bring strong knowledge of customer success, along with experience in project management and process optimisation. You are passionate about creating efficiencies through data, and technology, a fast learner, detail‑oriented and a critical thinker who uses data and tooling to solve business problems and drive efficiency.

Ultimately, you will help take our platform to the next level by enhancing the existing architecture and advancing our Planhat environment across Customer Success and beyond.

✅Responsibilities And Duties

• Planhat Administration & Ownership:
  Serve as the primary system administrator for Planhat ensuring stability, accuracy, and usability across the CS organisation; configure and maintain backend settings, including integrations, data feeds, custom fields, user roles, playbooks, workflows, and automations.
• Build and optimise dashboards that are actionable, insightful, and aligned to CS priorities (not data dumps but actionable insights).
• Partner with cross‑functional teams and other system admins to manage & improve systems integrations (e.g. SFDC, Qualtrics, Linear and Freshdesk) in a way that supports wider Corsearch needs.
• Support new feature rollouts, system enhancements, and troubleshoot issues for the CS organisation.
• Lead data‑quality initiatives to ensure customer, account, and contact data incl key attribution is complete, reliable, and aligned across Planhat, Salesforce and other internal systems.
• Collaborate with cross‑functional teams to resolve data gaps, streamline data flows and uphold consistent data standards.
• Monitor data health and establish processes to proactively maintain data integrity at scale.
• Support Sr. Director of CS Ops in ope rationalising the customer journey and delivering scalable, data‑driven…