Technology Consultant

Location: Glasgow – hybrid working
Salary: £61-77K (plus up to 15% bonus and private healthcare cover)
Employment: Permanent, Full Time

Help us create a better future, quicker
. We’re looking for an experienced Monitoring Lead to take ownership of our end-to-end monitoring operations across infrastructure, networks, applications, and services. In this hybrid role, you’ll play a pivotal part in ensuring the proactive detection, escalation, and resolution of incidents, safeguarding service health and maintaining alignment with organisational standards. Acting as the central point of accountability, you’ll oversee monitoring processes, tools, and team performance to ensure the reliability and effectiveness of our monitoring ecosystem.

You will guide and support internal analysts while building a strong working relationship with our third‑party monitoring provider, ensuring high‑quality delivery and seamless collaboration. A key aspect of the role involves shaping and governing standardised monitoring processes, from defining alert thresholds to establishing clear escalation paths. You’ll champion continual improvement by reviewing workflows, enhancing procedures, and driving automation initiatives that elevate our monitoring capabilities.

Working closely with our Observability Practice and platform teams, you’ll help ensure our tooling remains healthy, up to date, and aligned with best‑practice lifecycle management. Your leadership will extend into post‑incident activity, contributing to root cause analysis, providing valuable insights, and helping prevent recurrence of monitoring issues. You’ll manage vendor relationships, participate in governance forums, and work with a range of stakeholders to ensure monitoring performance remains transparent, optimised, and aligned with business needs.

Reporting will also be an important part of the role, including the creation of dashboards, scorecards, and operational insights that support decision‑making at senior levels.

We’re looking for someone with strong technical expertise in monitoring tools such as BMC Patrol, Helix, Elastic, Entuity, Net Scout, and cloud monitoring across AWS and Azure. You’ll bring proven leadership experience, a solid understanding of ITIL or equivalent service management principles, and the ability to communicate clearly and confidently with stakeholders at all levels. A talent for problem‑solving under pressure is essential, and while English fluency is required, Spanish language skills would be a welcome advantage.

If you’re ready to take full accountability for monitoring operations, drive service excellence, and shape the future of our monitoring capability, we’d love to hear from you.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Scottish Power is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.

With diverse opportunities across our…