SAP Basis Application Support

Overview

Position

Description:

At CGI, we deliver critical SAP services that help organisations operate securely, efficiently, and  an SAP Basis Application Support Analyst, you’ll play a key role in supporting and maintaining a complex SAP ERP estate for a major Scotland-based client. Working across a diverse landscape including ECC, BW, Solution Manager, Fiori, and Business Objects, you’ll help ensure the stability, security, and performance of business-critical services.

You’ll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development.

• Support & Maintain SAP Basis services across a complex SAP ERP landscape
• Investigate & Resolve technical incidents and service requests
• Monitor & Manage system performance, availability, and security
• Plan & Deliver maintenance activities, patches, and service pack implementations
• Conduct & Support root cause analysis and problem investigations
• Collaborate & Coordinate with onshore, offshore, vendor, and client teams
• Implement & Govern changes in line with ITIL and best practice standards
• Produce & Maintain high-quality technical documentation
• Contribute & Support release management, environment management, and technical planning activities
• Identify & Mitigate risks relating to system stability, security, and data integrity

To succeed in this role, you should have strong SAP Basis support experience within enterprise SAP environments, alongside a good understanding of SAP system integration, maintenance, and release management. You’ll bring excellent communication and problem-solving skills, with the ability to work collaboratively within technical support teams and deliver high-quality service in a fast-paced environment.

• Proven experience in SAP Basis support and administration
• Strong understanding of SAP ERP landscapes and component integration
• Experience supporting SAP environments including ECC, BW, Solution Manager, Fiori, or related technologies
• Knowledge of environment management, release management, and system maintenance activities
• Understanding of client copies, refreshes, and SAP landscape strategies
• Experience with incident management, root cause analysis, and ITIL-aligned support processes
• Ability to contribute to infrastructure and technical solution design discussions
• Strong written and verbal communication skills
• Experience producing technical documentation using tools such as MS Word and Excel
• Understanding of SAP security basics including user roles and authorisations
• Experience with ASE databases would be advantageous