IT Support Specialist

Primary Responsibilities

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise‑wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk‑side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by supervisor
• Provide hardware support, printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
• Perform other duties as needed

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• 1+ years of experience in technical support of PC, networks, and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Self‑starter able to handle multiple tasks and deadlines with minimal supervision

• Knowledge of Micro Station, AutoCAD, Project Wise and/or GIS
• This position may include travel

Primary

Location:

United Kingdom-England-London
Other Locations:
United Kingdom-England-Croydon, United Kingdom-Scotland-Glasgow, United Kingdom-England-Manchester
Industry: IT

Schedule:

Full‑time
Employee Status:
Regular
Business Class:
Marketing and Admin
Job Posting:
May 13, 2026

We are an affirmative action and equal‑opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrests, and conviction records.