Systems Support Administrator

Position: People Systems Support Administrator
Job Title:

People System Support Administrator (FTC)

Location:

Glasgow Head Office

Contract Type:
Fixed Term Contract (6 months)

Working Hours:

37.5 Hours Per Week (Hybrid, 4 Office: 1 WFH)

Salary: £28,050.00 Total Salary + Great Company benefits!

An exciting opportunity has emerged for a skilled People System Support Administrator to join our company, on a 6 month FTC basis.

The role will involve being responsible for supporting the ongoing maintenance of the People System iTrent, becoming a subject matter expert for the system and a key contact for all issues via the main communication mailbox.

The role holder will play a vital role in driving best practice and data integrity, while providing a high level of customer service.

Key Responsibilities:

* Manage Cascade Queries mailbox, communicating with customers and investigating issues raised within the SLAs to provide high level customer experience

* As a Super User of the iTrent system be the central contact providing technical support for internal stakeholders, liaising with external suppliers, internal IT and work colleagues when necessary

* Responsible for troubleshooting and system problem solving for iTrent, identifying the root cause and if necessary, reporting software issues to the supplier

* Set up new colleague iTrent accounts, activating new starters, checking permissions and security levels

* Running scheduled reports and produce ad hoc reports via iTrent and Business Objects. Ensuring data integrity and providing our customers with accurate and timely reporting

* Assist with regular data audits/data cleanse activities to ensure accurate, consistent and complete data

* Support the development and implementation of People process improvements and business change

* Support the business to ensure iTrent and the aligning processes are meeting all GDPR requirements

Qualifications /

Experience:

Desirable

* Knowledge or previous experience working within people functions and systems

* Solution driven, troubleshooting issues to find the root cause and prevention for future

* Working knowledge of Microsoft Excel

* High attention to detail

* Can do attitude and a good team player

What We Offer:

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

* 33 Days Holiday (Inc. Bank Holidays)

* Private Pension

* Health Shield Cashback Plan - Reclaim part of your dental/optical costs.

* One City – Employee Discount Platform

* Employee Value Awards up to the value of £250

* Access to Costco Personal Membership Subscription

* Mental and Physical Health Services (Wisdom, Thrive, Skin Vision)

* Electric Car Scheme (Criteria Applies)

* First Bus Commuter Club – Discounted Bus Travel