ServiceNow Technology Lead

In this role, you will act as a Technology Lead for Service Now within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end. You will shape requirements into clear design artefacts and provide design assurance for solutions built on the Service Now HR Service Delivery platform by partners. Supporting execution of HR programmes, you will be able to apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards.

You will support AI‑enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience.

You will also support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem. You will participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately. You will be Service Now certified, with implementation experience across multiple Service Now disciplines (including HR Service Delivery), and act as a trusted technical partner who translates HR strategy into well‑governed, high‑impact outcomes.

To be successful as a Service Now Technology Lead – 12 Months Full Time Contract, you should have experience with:

• Service Now platform and HR Service Delivery development including Employee Relations and integrations at enterprise scale.
• Implementing Platform Analytics supporting management information use cases.
• Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft 365 (Teams, Copilot) at a working knowledge level.

Some other highly valued skills may include:

• Experience implementing Now Assist for Generative and Agentic AI use cases.
• Experience working with zero copy data architectures.
• Experience designing and implementing end to end use cases with Workday.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role will be based in either our Glasgow or Northampton office.

To manage the efficient delivery of large‑scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand‑ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high‑quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving delivery outcomes and to foster a culture of continuous learning, technical excellence and growth.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and report breaches of policies/procedures.
• If managing a…