Technical Account Manager

About the role

You’ll be a Technical Account Manager helping enterprise customers adopt and scale Kubernetes and Git Ops solutions with Octopus Deploy. You’ll blend technical problem‑solving with long‑term customer advocacy, delivering workshops, troubleshooting complex deployments, and advising on best practices for growing multi‑region applications.

• Own the technical relationship with our most strategic enterprise accounts and build real relationships with engineering teams from Dev Ops to CTO level.
• Identify opportunities to deepen Octopus adoption and champion customer needs internally.
• Guide customers through Kubernetes and Git Ops architecture decisions.
• Run technical health checks, lead workshops, and troubleshoot complex deployment issues.
• Work with our OSS team on Argo best practices and improvements.
• Connect technical recommendations to customer business goals, work with sales on expansions and renewals, and represent the customer’s voice in product planning.

• Hands‑on Kubernetes experience: troubleshooting deployments, configuring networking, and advising on security best practices.
• Proven Git Ops implementation experience with tools like ArgoCD, Flux, or similar, and a track record of helping teams adopt these practices successfully.
• Experience with Octopus Deploy or similar deployment automation tools.
• Certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
• Two or more years in a technical, customer‑facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
• Background in software development or system administration is a bonus.
• Demonstrable problem‑solving skills diagnosing complex technical issues and guiding customers to resolution.
• Excellent written and verbal communication skills; ability to create technical documentation, runbooks, and customer‑facing materials.
• Self‑directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards.
• Continuous learning mindset with examples of staying current with rapidly evolving Dev Ops tooling and practices.

• Competitive salary with variable component (Level 3: £125,000 to £130,000; OTE £126,000–£136,000).
• Minimum 25 days annual leave, up to 10 days paid sick and carers leave, 12 weeks fully paid parental leave with flexible return options.
• Health care, dental and vision for U.S. candidates, and retirement contributions (401K matching/pension) depending on location.
• Stock options and other long‑term incentives.