Cloud Service Delivery Analyst

Overview

We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.

• Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
• Monitor and report on service performance, availability, and SLAs/OLAs
• Act as a key point of contact between cloud engineering, service management, and business stakeholders
• Manage and maintain incident, problem, and change processes in line with ITIL
• Produce regular service reports, dashboards, and KPI metrics
• Track and manage service risks, issues, and dependencies (RAID)
• Support supplier/vendor management, ensuring contractual service commitments are met
• Drive continuous improvement initiatives across cloud services
• Ensure adherence to security, compliance, and governance frameworks

• Proven experience in a Service Delivery Analyst / Service Management / IT Operations role
• Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment
• Experience working within ITIL-based service management frameworks
• Ability to manage SLAs, KPIs, and service reporting
• Excellent stakeholder engagement and communication skills
• Familiarity with tools such as Service Now, Jira, Azure Dev Ops, or similar
• Strong organisational skills with attention to detail