Information Technology Support Engineer

Job Title: 1st/2nd Line Support Engineer

Contract Duration: 6 Months

Location: Glasgow 5 days onsite

• Provide L1/L2 IT support to end users across the Glasgow office, handling incidents and service requests via Service Now
• Build, configure and deploy Microsoft Surface laptops ready for end user use
• Carry out regular floor walks to proactively identify and resolve issues before they escalat(e?)
• Act as the primary onsite point of contact for all day-to-day technical support needs
• Troubleshoot Microsoft 365 issues including Teams, Outlook, One Drive and Share Point
• Log, update and close tickets accurately within Service Now, maintaining clear documentation throughout
• Liaise directly with users at all levels to ensure a high standard of customer service

• Proven L1/L2 deskside or onsite IT support experience
• Strong working knowledge of Microsoft 365 - Teams, Outlook, One Drive, Share Point
• Hands‑on experience building and deploying laptops, ideally Microsoft Surface devices
• Familiarity with Service Now or a comparable ITSM ticketing platform
• Strong communication and interpersonal skills, comfortable working with end users at all levels
• Ability to work independently and manage a varied workload in a busy office environment
• Based locally in Glasgow or within easy commuting distance of G2