End User Support Technician

Overview

Location:

Glasgow, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Role:
End User Support Technician — Glasgow

• Provide 2nd/3rd line desktop support for UK users, resolving incidents (including Priority One) and handling service requests from basic laptop builds to full IT relocations.
• Build and deploy desktops/laptops using SCCM and manual processes following standard procedures. Support smartphone deployment (iPhone and Android) and troubleshoot IT issues reported via the UK Service Desk.
• Work primarily 37 hours per week with flexibility for evenings, weekends, and on-call duties. Provide kiosk-based support at Glasgow sites to assist users with IT requests.

• Proven experience in IT support roles with direct, face-to-face user interaction.
• Strong fault diagnosis and problem-solving skills.
• Proficient with Windows 10/11 desktop and laptop environments, Office applications, and preferably bespoke engineering applications.
• Confident communication skills to engage users at all levels, including senior VIPs, with resilience and professionalism.
• Team player comfortable collaborating with colleagues across multiple remote sites.
• Ability to prioritize, manage workloads, and handle tasks delegated by the central Service Desk.

• Automation tools (such as SCCM)
• Network patching and Cable Tracing
• Hardware Installation/Troubleshooting
• iOS / Android / Phone Support
• Good knowledge of IP, WINS, DHCP, DNS, Group Policy, etc.

• Performance-related bonus
• Half day every Friday, usually finishing around 13:00
• 28 days annual leave (plus bank holidays) plus opportunity to buy up to 40 hours/year (pro rata)
• 24 hours volunteering paid for
• Private healthcare (grade dependent)
• Pension scheme
• Life cover
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Read about other benefits: UK benefits | Thales Group

Due to the nature of the work, this role requires Security Clearance (SC). It would be advantageous if currently held; if not, the successful applicant must undergo, achieve, and maintain SC Clearance prior to commencing employment. To be eligible for full SC, residence in the UK for the last 5 years is generally required. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted with additional overseas checks.

For guidance, see the UK Security Vetting and Clearance Levels page:

Equal opportunities:
At Thales, we are committed to creating a workplace where everyone feels valued for who they are and the strengths they bring. We are an equal opportunity employer, and we welcome applicants from all backgrounds.