Business Systems Administrator

We are seeking an experienced Business Systems Administrator to join our growing team at Kube Net.

Kube Net is a fast growing Managed Service Provider and Internet Service Provider supporting businesses across voice, cloud, connectivity, infrastructure, and managed IT services.

As the business continues to grow, expand service offerings, and integrate additional brands, maintaining trusted operational data, consistent business processes, and accurate reporting across the systems landscape is becoming increasingly important.

We are looking for a hands on Business Systems Administrator to take ownership of the administration, reporting, automation, and continuous improvement of Kube Net’s core operational systems, with HaloPSA at the centre of the environment.

This role will play a critical part in ensuring data quality, reporting accuracy, process consistency, operational visibility, and systems integration across the business.

This is a hands on systems administration and operational coordination role focused on supporting service operations through effective management of HaloPSA and connected business systems.

The successful individual will:

Own the day to day administration and optimisation of HaloPSA and connected platforms

Coordinate system improvements and operational change initiatives

Ensure operational and client reporting is accurate, trusted, and audit ready

Build dashboards and reporting solutions across operational and financial functions

Drive automation and process efficiency improvements

Maintain operational documentation, SOPs, and runbooks

Support data integrity, governance, and reporting consistency across the business

This role will work closely with the Leadership Team, operational teams, and external vendors to ensure systems, reporting, and workflows continue to scale effectively with the business.

Own administration and platform health across HaloPSA and connected systems including configuration, permissions, workflows, SLAs, templates, integrations, and environment management

Act as the main coordinator for systems improvement initiatives, capturing requirements, managing priorities, coordinating delivery timelines, and communicating updates to stakeholders

Build and maintain internal and client facing dashboards, reports, KPIs, and scheduled reporting outputs

Develop reporting solutions using Power BI or similar dashboard and BI platforms

Ensure reporting is accurate, explainable, and aligned to operational and business requirements

Use AI enabled analytics tools appropriately to accelerate operational insight, trend analysis, and reporting efficiency

Develop and maintain automation workflows across the systems landscape to improve consistency, reduce manual effort, and minimise errors

Maintain process maps, SOPs, runbooks, and operational documentation across the business systems environment

Own data integrity processes including validation, reconciliation, cleansing, and ongoing quality controls

Investigate reporting anomalies and improve upstream data capture processes

Coordinate integrations across billing, quoting, CRM, documentation, and operational platforms

Liaise with external vendors and partners to maintain reliable integrations, access controls, and secure data flows

Support governance and compliance requirements through controlled reporting, documentation, and audit ready operational processes

Minimum 2+ years experience in a similar systems administration, reporting, or operational systems role within an MSP or IT services environment

Hands on experience administering ITSM, PSA, CRM, or operational systems, ideally HaloPSA

Experience coordinating systems changes including requirements gathering, release management, and stakeholder communication

Strong experience building dashboards and reporting solutions using Power BI or similar BI and reporting platforms

Strong Excel and reporting capability with confidence handling KPI reporting, reconciliation, and operational analysis

SQL experience beneficial but not essential

Experience using automation tools, workflows, APIs, or scripting to improve operational efficiency and…