Network Engineer - Operations Reliability

## Network Engineer - Operations Reliability Apply locations:
United Kingdom time type:
Full time posted on:
Posted Yesterday job requisition :
JR111070

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As an Operations Reliability Engineer with a specialization in Network Operations, you will play a supporting role in maintaining the reliability, stability, and performance of enterprise network services while contributing to the broader reliability operations function. You will support incident detection, troubleshooting, and remediation across multiple infrastructure domains, with a focus on LAN/WAN, SD-WAN, wireless, VPN, cloud connectivity, and site  addition to your network expertise, you will assist in improving monitoring accuracy, reducing alert noise, and enhancing the quality of operational data used across observability and AIOps platforms.

You will participate in automation and AI-readiness efforts by documenting repeated issues, validating automated workflows, and providing operational insights that support engineered fixes and emerging self-healing capabilities.

This role blends incident management with event correlation, automated remediation validation, and the application of network-specific knowledge to improve stability and reduce operational noise. You will collaborate across IT to support detection accuracy and contribute to long-term automation, observability, and AI-driven reliability initiatives supporting our global workforce.#
** Responsibilities:**##
** General Reliability Operations
*** Resolve network and infrastructure incidents through hands-on troubleshooting and remediation, escalating complex or non-standard issues when needed to senior analysts or engineering teams.
* Monitor observability, AIOps, and event management platforms to identify anomalies, performance issues, and emerging incidents using established operational processes and procedures.
* Perform incident triage and correlation to determine probable cause and appropriate routing for deeper investigation.
* Validate automated remediation workflows and assist in identifying repeated manual tasks that could be automated.
* Participate in early-stage automation and AI-readiness activities by documenting remediation steps, key patterns, and operational edge cases to support engineering initiatives.
* Reduce alert noise by providing recommendations for adjustments to thresholds, suppression logic, or detection rules.
* Support post-incident reviews by providing relevant data, event timelines, and insights related to network behavior.
* Collaborate with Cloud, Network, IAM, Messaging, and Service Now teams to support incident resolution and improve operational processes.
* Assist with patching and vulnerability-remediation workflows by troubleshooting failures, validating remediation outcomes and providing manual patching or remediation when automation isn’t available.
* Ensure accuracy of event data, alerts, and service mappings to support strong correlation within monitoring and CMDB systems.##
** Network Focused Responsibilities
*** Troubleshoot and resolve network-related incidents across LAN, WAN, SD-WAN, wireless, VPN, cloud connectivity and branch/site connectivity environments following established standards and escalation procedures.
* Analyze telemetry and alerts from network monitoring platforms (Solar Winds, SD-WAN controllers, Zscaler, Meraki/Cisco tools) to determine service impact and support issue…