Production Engineer

Purpose of the Role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations.

• Provision of technical support for the service management function to resolve complex issues for a specified client group.
• Develop and improve the support model and service offering for customers and stakeholders.
• Execute preventive maintenance on hardware and software and use monitoring tools/metrics to identify, prevent and address potential issues, ensuring optimal performance.
• Maintain a knowledge base containing detailed documentation of resolved cases for future reference and self‑service opportunities.
• Analyse system logs, error messages and user reports to identify root causes of hardware, software, and network issues, and resolve them by fixing/replacing faulty hardware, reinstalling software or applying configuration changes.
• Implement automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identify and remediate or raise service‑impacting risks and issues through appropriate processes.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency.
• Tune monitoring tools, thresholds and alerting to ensure issues are identified when they occur.

To advise and influence decision making, contribute to policy development and ensure operational effectiveness.

Collaborate closely with other functions/business divisions.

Lead a team performing complex tasks, using professional knowledge and skills to deliver work impacting the business function. Set objectives, coach employees, appraise performance and determine rewards.

The four LEAD behaviours are:

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

For an individual contributor: lead collaborative assignments, guide team members, identify requirements for specialist inclusion, propose new directions and combine cross‑functional methodologies to achieve outcomes. Consult on complex issues, advise People Leaders, mitigate risk, develop policies and strengthen controls.

We are expanding the IB Markets Reference Static Data and Pricing Team and need experienced professionals to join the Global Technology Service Management (GTSM) team supporting Trading, Pricing & Asset data platforms. This role sits at the intersection of Production Support, Data Governance and System Analysis, ensuring reference/static data (client, instrument, accounts, feeds) remains accurate, consistent and reliable across upstream and downstream systems.

Key responsibilities include managing, controlling and preventing recurrence of issues in production and resolving incidents before downstream impact, maintaining data integrity, and driving continuous improvement across the reference data platforms.

• SQL/database querying, scripting in Unix/Windows, AWS.
• Understanding of data flows, interfaces and system dependencies (batch jobs, scheduling, Autosys).
• Experience in Reference Data Management (RDM) environments, including client data onboarding, instrument or static data, and trade lifecycle impact of data errors.
• Knowledge of risk, control and governance awareness.
• Automation and efficiency mindset.
• Strong communication skills and stakeholder interaction.
• Job‑specific technical skills relevant to the role.

The role will be based out of Glasgow.