Service Protection Analyst

Job Description

What will you be doing?

We’re seeking a talented individual to join our Service Management team in Glasgow, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB).

The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance.

We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.

As Service Protection Analyst, your responsibilities will include among others:

• Release Management Support – support the coordination and execution of releases across multiple systems and vendors
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and elevate risks, issues, and dependencies ahead of release
• Support structured release cycles and post-release validation / early life support (ELS)
• Contribute to reducing release-related incidents and rework
• Service Transition (New & Changing Services)
• Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
• Understanding of ITIL practices and service lifecycle governance
• Ability to assess risk, apply structured challenge, and support governance decisions
• Experience working in multi-system, multi-vendor environments
• Strong analytical skills with ability to interpret and present data for decision making
• Effective communication and stakeholder coordination skills
• ITIL Foundation v4, with further ITIL qualifications desirable

• Private medical insurance
• Life assurance
• Pension contribution
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave