Junior User Researcher - Associate Consultant - Digital Excellence

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our clients’ challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As a Junior User Researcher, you will be joining the growing and exciting Digital Excellence community that continually shares knowledge and expertise. We are passionate about user‑centred design, critical thinking, problem solving, and designing and building digital services and products.

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high‑impact research that helps develop a better understanding of our clients’ users.
• Manage and support research activities, suggesting appropriate and effective methodologies based on the project environment and your team’s priorities.
• Research inclusively with a wide range of users, including those with additional needs and other hard‑to‑reach groups.
• Consider the end‑to‑end user journey and external factors that may impact the user experience, including business, policy, and technical constraints.
• Communicate research findings to different audiences, including your project team and stakeholders, in an actionable and effective manner which supports empathy building.
• Develop your user research skills while receiving regular guidance and training to produce your best work and grow as a consultant.

• Business Development – Leading or contributing to proposals, RFPs, bids, proposition development, client pitch contribution, and client hosting at events.
• Internal Contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & Development – Training to support your career development and the skills demand within the company, certifications, etc.

• A keen interest in user research and user‑centred design, keeping up to date with industry developments and conducting self‑led learning.
• Hands‑on experience of user research with an understanding of a range of methods and knowing when to apply them appropriately.
• Experience in planning and conducting qualitative studies, including remote and in‑person interviews, observations, diary studies, concept testing and usability studies.
• Familiarity with quantitative methods such as surveys to identify actionable insights or add meaning to qualitative findings.
• Experience utilising both quantitative and qualitative methods to identify actionable insights and find deeper meanings in your findings.
• Familiarity with analysing and synthesising both qualitative and quantitative data.
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Awareness of agile delivery methods.
• Experience or understanding of working with Government Digital Service (GDS) service standards, using GDS design principles.
• Currently hold an active SC (Security Check) Clearance or are eligible to receive SC clearance.

• Previous experience conducting research or working in a research‑focused role in a professional setting.
• A bachelor’s degree in psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
• A love of learning – eagerness to take opportunities to develop your skills in parallel with the needs of your clients.
• Experience, understanding or interest in accessibility testing or inclusive design principles.

London, Manchester or Glasgow is the base office location, but you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home on short notice. Flexible working arrangements are available for all UK employees.

We offer a remuneration package that includes flexible benefits options to suit your personal circumstances and a variable element dependent on grade and performance. Benefits include mental health support, wellbeing apps, and other flexible working benefits.