ServiceNow Administrator

Service Now Administrator - Glasgow (Hybrid) - Perm - £45-55K

An opportunity to join a small team with a global remit for enterprise applications in a fast growing mid‑sized business.

Based in Glasgow you'll need to be in the office 2-3 days a week.

The job is platform ownership and administration across a suite of enterprise applications - primarily Service Now, but also including Dynamics 365 CRM, Microsoft Azure and Intune. You will manage configuration, oversee releases and patches, handle escalations beyond first‑line support, and maintain the documentation, automation and training to reduce repeat queries. You will own a small portfolio of applications and will take functional responsibility for configuration and changes.

You’ll need a background as a systems administrator, and particular experience with Service Now: you’ll have strong communication skills and background working directly with teams, users and stakeholders, as well as experience working with vendors and partners to resolve bigger outages and manage upgrades and improvements. You don't need development experience but a good technical understanding of the applications is important.

The right person will have hands‑on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple work streams without dropping things.

The role will pay around £45‑55K base; you'll need to be in the office in central Glasgow 2/3 days a week.