Corporate IT Manager

About Planet DDS

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI‑powered technology built to actually work m practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest‑growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi‑location groups.

The Corporate IT Manager at Planet DDS is responsible for the day‑to‑day operational effectiveness of our internal IT environment — owning Microsoft 365 administration, endpoint management, software licensing, and end‑user support across the organization. This is a hands‑on player/coach role leading a small team of IT professionals — accountable for the outcomes of the Corporate IT function while remaining deeply engaged in day‑to‑day execution alongside the team, setting the standard through direct work as much as through direction and coaching.

This position works closely with HR, Finance, and the Cybersecurity and Compliance team to ensure that onboarding and off‑boarding workflows are executed accurately and on time; that the M365 tenant and Entra t remain secure and well‑governed; and that employees have reliable, well‑managed endpoints from their first day to their last. The role reports to the VP, Infrastructure and is expected to operate independently — managing the team’s priorities, maintaining well‑documented and repeatable processes, and owning outcomes across all Corporate IT functions, including the governance and responsible adoption of AI productivity tools across the organization.

• Administer the M365 tenant across Exchange Online, Teams, SharePoint/One Drive, and Entra  — managing user provisioning, group membership, Conditional Access policies, MFA enforcement, and periodic access reviews.
• Manage and develop a small team of IT professionals — assigning and prioritizing work, running regular 1:1s, providing direct coaching on technical and professional development, and maintaining clear performance expectations in a fast‑moving environment.
• Execute onboarding and off‑boarding workflows in coordination with HR and department leads, ensuring timely license provisioning, access assignment, and reclamation at each employee lifecycle transition.
• Own the full endpoint lifecycle: coordinate hardware procurement, configure and deploy devices via Microsoft Intune (MDM/MAM) and Autopilot, enforce compliance policies, manage patching cadence, and maintain asset inventory records for Windows and macOS endpoints.
• Ability to design and operate automated workflows using Power Shell, the Microsoft Graph API, or similar scripting approaches, with an emphasis on reliable, low‑touch execution of routine IT operations.
• Own the IT support function, including ITSM platform configuration (ticket workflows, SLA definitions, and knowledge base) — ensuring the team delivers consistent, high‑quality end‑user support and serving as the escalation point for complex or sensitive issues.
• Partner with the Cybersecurity and Compliance team to enforce M365 security baselines, monitor Microsoft Defender for Business alerts, support Conditional Access policy governance, and contribute to SOC 2 and HIPAA control evidence as it relates to identity and endpoint management.
• Establish, document, and continuously improve IT runbooks, employee lifecycle checklists, and asset management procedures to ensure consistent, auditable execution and build team capability through documentation and cross‑training.
• Provide supporting data for software budget planning, including license utilization, SaaS spend, and hardware refresh forecasts.
• Coordinate with external vendors and managed service providers as needed for issues outside direct scope, maintaining accountability for outcomes.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent demonstrated experience
• 5‑7 years of hands‑on IT experience in a SaaS or technology company environment
• Two or more years of…