ServiceNow Technology Lead

You are looking for a Technology Lead for Service Now within the HR Technology landscape, partnering with HR stakeholders, programme leads and technologists to drive end‑to‑end HR transformation.

• Shape requirements into clear design artefacts and provide design assurance for solutions built on the Service Now HR Service Delivery platform.
• Drive delivery of HR programmes, applying leading platform practices to guide delivery teams, manage technical risks and ensure alignment with enterprise standards.
• Support AI‑enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security and colleague experience.
• Governance, integration and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem.

• Service Now platform and HR Service Delivery development including Employee Relations and integrations at enterprise scale.
• Implementing platform analytics supporting management information use cases.
• Supporting infrastructure such as Workday, Entra, Microsoft Graph and Microsoft 365 (Teams, Copilot) at a working knowledge level.

• Experience implementing Now Assist for generative and agentic AI use cases.
• Experience working with zero copy data architectures.
• Experience designing and implementing end‑to‑end use cases with Workday.

This role will be based in either the Glasgow or Northampton office.

12‑month full‑time contract.