AV​/IT Technician

The University’s Learning Space Support Team, as part of the Information Services Directorate, are seeking an enthusiastic AV/IT technician to work within the Audio Visual and Lab Support Section on an open ended contract. Audio Visual support is a crucial part of the University’s infrastructure and underpins the delivery of the University’s teaching and learning activities. If you feel you have the relevant skills and feel you can bring additional benefit to the university then this is the role for you.

You will report directly to the Learning Spaces Operations Manager and will be responsible for first-line support, troubleshooting/ problem analysis of both online via Zoom and offline hands‑on support of a wide variety of audio‑visual equipment to ensure the lectures and tutorials are delivered as scheduled and without fault. You will work with senior members of the team to help train users so that they feel comfortable using the equipment as part of their teaching and to ensure lectures, presentations and meetings are not compromised.

You will work with the AV installation team to complete small and medium sized installations and contribute to the on‑going development and maintenance of the University’s AV/IT support service.

The successful candidate will have a good base knowledge of all aspects of the following.

• AV including both the digital and analogue video
• professional audio
• control system
• AV over IP architecture inc Multicast theory
• Highly developed fault‑finding and analysis skills
• Enterprise network and IP topology

Continuous professional development is important, and you will be required to attend and participate in training sessions to achieve fully AVIXA certified to CTS level.

The AVIT Technician should demonstrate excellent people‑oriented skills. They will be expected to communicate with various end users and as such should possess excellent communication skills, be able to work as part of a larger team and be able to prioritise and balance workloads in order that effective support can be delivered both in person and remotely ensuring operational excellence is maintained.

Contributions to the on‑going development and maintenance of the university’s AV/IT support service will be expected.

In return, you will receive ‘on‑the‑job’ training, a generous holiday package and be eligible to subscribe to a variety of schemes associated with being an employee of the University including: generous employer contributions to your pension; a world‑class Sport Centre; family friendly policies; and various additional incentives including a Cycle Scheme. The University also has on‑site childcare and parking for which you can apply.

All successful candidates must be willing to be located in the UK.