Helpdesk Operator – Nightshift

Anderson Knight is recruiting a Helpdesk Operator, based in the Technical Bureau team in the heart of Glasgow.

We’re looking for switched‑on, motivated individuals to join our clients Technical Bureau team, where you’ll play a key role in supporting some of the UK’s biggest retailers. You’ll be trained to monitor and remotely diagnose issues with Refrigeration, HVAC, and Lighting systems, helping to keep stores running smoothly.

Salary: £29,370.25 per annum

Hours:

37.5 hours per week (Sunday, Monday, Tuesday or Wednesday, Thursday, Friday 7pm – 7am & every third Saturday 7pm – 7am)

• Responding to store alarms and logged faults, performing remote diagnostic checks
• Helping fix issues remotely or arranging engineer visits when needed
• Supporting field engineers and store teams via phone and email
• Triaging faults and identifying root causes to improve efficiency
• Escalating technical issues as needed and ensuring systems are set to specification
• Working closely with your team to maintain high service standards
• Attending training and staying up to date with technical developments

• Strong communication and customer service skills
• A natural problem‑solver with good attention to detail
• Comfortable working across multiple software platforms simultaneously
• Calm under pressure and able to multitask effectively
• A reliable team player who’s eager to learn
• Experience working in a fast‑paced environment is a bonus
• PC literate with confidence using Microsoft Office
• Willingness to work overtime during busy periods (summer, Christmas, etc.)

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• Health Shield Cashback Plan – Reclaim part of your dental/optical costs.
• One City – Employee Discount Platform
• Employee Value Awards up to the value of £250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, Skin Vision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club – Discounted Bus Travel

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.