Debt Implementation Manager

## Debt Implementation Manager Apply locations:
United Kingdom, Glasgowposted on:
Posted Todaytime left to apply:
End Date:
June 29, 2026 (12 days left to apply) job requisition :
R-30102
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* Job Title:

** Debt Implementation Manager
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* Location:

** Scottish Power HQ, Glasgow (Hybrid)
** Salary:
** From £47,200 per annum, up to 10% bonus, private medical insurance + other excellent benefits
*** Help us create a better future, quicker
*** The Business Implementation Manager plays a critical role in delivering complex, cross-functional business change across Scottish Power, with a particular focus on embedding new initiatives within debt operations. The role exists to ensure that strategic programmes are effectively mobilised, implemented and sustained within live operational environments, driving long-term value while safeguarding customer outcomes, regulatory compliance and operational stability.

A key aspect of this role is leading the design and delivery of training that enables teams to effectively support debt recovery activities, ensuring they are equipped with the skills, knowledge and tools required to deliver consistent, high-quality customer experiences. Acting as a subject matter expert within the operational landscape, the Business Implementation Manager provides informed input into service delivery models, operational processes, customer journeys and technical dependencies.

This ensures that all change initiatives are practical, scalable and aligned with both business objectives and customer needs.

This role contributes to Scottish Power’s Net Zero ambitions by enabling efficient, digitally-enabled operations and improving the way customers engage with services, including support for managing energy usage and debt. By embedding robust, future-focused processes and enhancing operational effectiveness, the Business Implementation Manager helps underpin the organisation’s transition to a more sustainable, low-carbon future.
*** What you’ll be doing
*** You’ll take ownership of implementation planning, including milestones, dependencies, risks and governance, and ensure activity is well-sequenced with clear accountability across all involved teams. And you’ll work closely with operational, technical and customer-facing functions to deliver coordinated, practical change, while providing clear reporting, structured escalation and informed challenge where delivery is ’ll also be responsible for ensuring that change delivers measurable value, overseeing benefits tracking, post-implementation reviews and continuous improvement.

And you’ll ensure that customer impact, regulatory compliance and operational risk are fully considered throughout delivery. Alongside this, you’ll design and deliver effective training to support adoption, embedding new ways of working across teams, and you’ll provide subject matter expertise to ensure decisions, processes and solutions are robust, practical and aligned to operational needs.
*** What you’ll bring
*** You’ll bring significant experience of leading complex business change within large, fast-paced organisations, with the ability to manage multiple initiatives and competing priorities while maintaining a clear focus on outcomes. And you’ll have a strong understanding of operational processes and customer journeys, alongside experience of establishing and maintaining effective governance at a senior level to support delivery. Your ability to build relationships, influence stakeholders and provide confident, constructive challenge will be key to success in this role, supported by strong commercial awareness and a sound approach to managing risk.

You’ll also have experience designing and delivering training that supports operational change, helping to ensure new processes and ways of working are fully understood and embedded across teams. And you’ll be comfortable working with technical concepts, translating them into clear business impacts and practical implementation requirements that stakeholders can act on.

Experience with in regulated or customer-focused environments, alongside familiarity with structured delivery methodologies, will be advantageous, as will exposure…