Desktop Support Engineer; SC Cleared

Desktop Support Engineer (SC Cleared)

Key Points

• Location:
  
  Clyde Faslane (onsite required)
• Clearance: SC clearance required
• Contract Length: 12 months
• Rate: £19.33 per hour (UMB)
• Start:
  Immediate

Overview

This is an opportunity to join a leading technology services provider delivering on-site IT support within a secure, enterprise environment.

You will work as part of a structured support team operating within a hub-and-spoke model, providing essential services across desktop, hardware, and end-user environments. The role combines hands-on technical support, ticket management, and asset control, ensuring services are delivered efficiently and in line with service level agreements.

This position is ideal for an engineer with strong hardware experience who enjoys working in a process-driven, onsite environment, supporting users directly and resolving technical issues end-to-end.

Key Responsibilities

• Manage and maintain assigned ticket queues, ensuring all updates and resolutions meet agreed service levels
• Provide hands-on desktop and laptop support, including diagnosis, troubleshooting, and repair
• Perform hardware break/fix activities, including more complex laptop and desktop repairs
• Liaise with vendors (eg HP, Dell) for parts ordering, warranty returns, and...