Desktop Support Engineer; SC Cleared

Desktop Support Engineer (SC Cleared) Key Points

• Location:
  
  Clyde Faslane (onsite required)
• Clearance: SC clearance required
• Contract Length: 12 months
• Rate: £19.33 per hour (UMB)
• Start:
  Immediate

This is an opportunity to join a leading technology services provider delivering on-site IT support within a secure, enterprise environment.

You will work as part of a structured support team operating within a hub-and-spoke model, providing essential services across desktop, hardware, and end-user environments. The role combines hands-on technical support, ticket management, and asset control, ensuring services are delivered efficiently and in line with service level agreements.

This position is ideal for an engineer with strong hardware experience who enjoys working in a process-driven, onsite environment, supporting users directly and resolving technical issues end-to-end.

• Manage and maintain assigned ticket queues, ensuring all updates and resolutions meet agreed service levels
• Provide hands‑on desktop and laptop support, including diagnosis, troubleshooting, and repair
• Perform hardware break/fix activities, including more complex laptop and desktop repairs
• Liaise with vendors (e.g. HP, Dell) for parts ordering, warranty returns, and repairs
• Support stock and asset management, including scanning equipment in and out of locations
• Manage and process IT equipment disposals in line with defined procedures
• Carry out locker replenishment activities where required
• Follow all defined site regulations, processes, and procedures
• Highlight potential service issues or opportunities for improvement to the Team Leader
• Diagnose and repair hardware issues across desktops and laptops confidently
• Work effectively within ITSM / ticketing systems, managing workload and priorities
• Operate within structured environments, adhering to SLAs and service processes
• Communicate clearly with users and stakeholders in a professional manner
• Be willing to complete vendor accreditations (HP / Dell) where required
• Be comfortable working in a secure, highly regulated environment
• Be flexible to support out-of-hours and standby requirements