Senior Service Designer

Senior Service Designer – Digital Banking (Glasgow)

Purpose of the role: to create user‑centred and visually appealing designs for digital banking products through user research, interface design, stakeholder collaboration and continuous improvement.

• Conduct user research and usability tests to understand customer needs, pain points and incorporate feedback into banking products.
• Design intuitive and user‑friendly interfaces for digital banking platforms and applications, ensuring a seamless and engaging user experience.
• Create wireframes and interactive prototypes to visualise and test product concepts before development.
• Maintain visually appealing and consistent user interfaces that align with the bank’s brand identity and design guidelines across all digital products.
• Ensure accessibility compliance and consider inclusive design principles.
• Monitor industry trends, design best practices and emerging technologies to continuously improve design quality and innovation.

• Advise and influence decision making, contribute to policy development and operational effectiveness.
• Collaborate closely with product managers, developers and other business divisions.
• Lead a team on complex tasks, set objectives, coach employees and manage performance appraisal.
• Demonstrate the Barclays values:
  Respect, Integrity, Service, Excellence and Stewardship, and the Barclays mindset:
  Empower, Challenge and Drive.

• Experience facilitating and running workshops, end‑to‑end journey and service mapping, and proposition shaping.
• Strong stakeholder management and collaboration with research teams.
• Proficiency in UX/UI design, including creating wireframes, prototypes and design systems.
• Knowledge of accessibility guidelines and inclusive design.
• Strategic thinking, business acumen and digital/technology skills.
• Risk and control awareness, change and transformation experience.

Glasgow office, United Kingdom.