SAP Business Process Expert

Job title: SAP Business Process Expert

Location: Scottish Power HQ, Glasgow (hybrid)

Salary: from £59,200, up to 15% bonus, private medical cover & other excellent benefits

Help us create a better future, quicker

Scottish Power is looking for experienced Business Process Experts to join our Customer Business Centre of Excellence, playing a pivotal role in shaping and optimising the IT applications and technology that underpin our customer operations. This role sits at the forefront of business transformation, focused on delivering measurable improvements in system performance, reliability, and customer experience across critical platforms.

You will take ownership of end-to-end process flows within our applications, translating strategic objectives into robust, scalable solutions and ensuring alignment between business outcomes and supporting technology. You will lead process design and implementation across the full lifecycle, from initial discovery and definition through to production deployment and continuous improvement.

Collaboration is central to the role. You will work closely with senior stakeholders, product owners, architects, delivery teams, and third-party vendors to ensure processes are fit-for-purpose, controlled, and aligned to regulatory and operational requirements. You will also prioritise demand based on business value, risk, and customer impact, ensuring focus on the highest-value opportunities.

You will act as a system process authority within your area, owning how business processes are configured, executed, and governed within applications such as SAP, CRM, and customer platforms. You will provide leadership and guidance on best practice, standardisation, and optimisation of process design within systems, ensuring consistency, scalability, and reuse across the technology landscape.

We are looking for individuals with proven experience in business process design within enterprise systems, or similar roles in complex IT environments. You will be confident engaging at senior levels across both business and technology teams, with the ability to translate process requirements into system-driven solutions and influence design decisions. Experience working in Agile or transformation environments is important. Strong working knowledge of platforms such as SAP, CRM, telecoms systems, APIs, and data models is highly beneficial.

This is an opportunity to take a leading role in shaping how technology delivers customer processes at Scottish Power, driving tangible improvements in system performance, control, compliance, and customer experience within a collaborative and forward-thinking environment.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including:
  Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

Scottish Power is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to