IT Service Delivery Lead

Your Role:

Your role as IT Service Design & Transition Manager is to lead the design, integration, and transition of new and enhanced services into operational environments across IT and OT landscapes. In this role, you will develop comprehensive service design packages, including support models, SLAs/OLAs, and process documentation, while ensuring that all service requirements, such as security, resilience, and regulatory compliance are embedded.

You will drive the full-service transition lifecycle for large-scale programmes, overseeing planning, readiness, testing, and successful handover into business‑as‑usual operations, while aligning outcomes with organisational architecture and technical roadmaps.

This role will require occasional travel to Glasgow.

You'll bring strong experience in service design and transition within complex, regulated environments, along with deep knowledge of ITIL frameworks. You will excel in stakeholder management, facilitating workshops and governance forums, and clearly communicating complex concepts to both technical and non‑technical audiences. With a proven ability to lead teams through change, manage competing priorities, and ensure compliance with governance and risk requirements, you will play a key role in delivering successful, high‑quality service outcomes.