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Level 2 Service Desk Engineer — Hybrid IT Support
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-13
Listing for:
TSG
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
TSG is seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot, and resolve incidents escalated from the 1st Line team. You will work across on‑premise infrastructure and cloud environments, ensuring timely resolution while maintaining SLAs and high service quality.
You will collaborate with technical teams to escalate and resolve complex problems, contribute to knowledge sharing, and participate in continuous improvement initiatives within the service desk.
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