ServiceNow HRSD Business Analyst; Consultant

Position: ServiceNow HRSD Business Analyst (Consultant)
CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLEWe are looking for a Service Now HR Business Analyst consultant to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the Service Now platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.

You will work with business stakeholders, delivery teams and customer representatives to support requirements gathering, process mapping and the delivery of Service Now HRSD capabilities such as case management, employee portals, knowledge management and HR services.

This is not a hands-on configuration or development role. Instead, you will support the bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes, with guidance from more senior consultants and architects.

This is an opportunity to grow your Service Now, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes and building a clear pathway into more senior advisory roles.

What you will be responsible for:

HR process and requirements analysis

Support the analysis and documentation of business requirements for Service Now HRSD solutions.

Work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities.

Assist with current-state and future-state HR process mapping, helping identify opportunities to simplify processes and improve the employee experience.

Translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation, with review and guidance from senior team members.

Service Now implementation delivery support

Support the delivery of platform capabilities and features. You will not be required to configure or develop in the platform but should become comfortable walking through deliverables and explaining how they meet business needs.

Work with technical teams to help ensure requirements are understood, tracked and delivered in line with agreed outcomes.

Support customer workshops, playback sessions, requirements validation activities and follow-up actions.

Contribute to workflow diagrams, functional designs, testing inputs and business process documentation.

Work collaboratively with architects, senior consultants, developers, senior business analysts, testers and change and enablement teams throughout implementations.

Customer and delivery team interface

Act as a developing technology consultant, helping customer stakeholders and delivery teams understand requirements, decisions, actions and next steps.

Support engagement with Service Now representatives and ecosystem partners where required, learning how the wider platform and partner ecosystem supports customer outcomes.

Business development

Support responses to RFPs and RFIs by contributing research, case study inputs, solution notes and proposal content, with guidance from senior colleagues.

Assist with proposal preparation and client presentation materials, building confidence in contributing to sales and pre-sales activities over time.

What makes this role unique

Opportunity to develop your skills in a growing globally recognised HR Transformation organisation.

A clear pathway into senior Service Now HRSD business analysis, solution advisory and customer-facing consulting roles.

Work within Capgemini’s strong Service Now ecosystem and partnerships.

Exposure to global deals and opportunities across the full sales to delivery lifecycle, with the support and coaching needed to grow.

YOUR PROFILE Essential experience & certifications

Service

Now certifications or training relevant to the role, ideally including Service Now Certified System Administrator or a willingness to achieve it within an agreed timeframe.

Service Now HRSD experience or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.

Proven experience via Exposure to at least one large Service Now implementation or enhancement project, OR Experience supporting HR process improvement, HR service delivery, employee experience or digital HR initiativesA good understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.

Knowledge of Service Now HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.

A…