Technical Support Lead - Global, -Impact Escalations
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-19
Listing for:
Nine Twenty Recruitment
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
Nine Twenty Recruitment is seeking a Technical Support Lead to head an externally facing technical support function in a growing technology business. You will lead five Technical Support Analysts, acting as the senior escalation point for complex issues and driving service excellence across incident, problem and change processes.
This hands-on leadership role requires experience in B2B tech support, strong ITSM knowledge, and the ability to mentor a team while delivering outstanding customer
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