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IT Service Delivery & Improvement Lead

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Sword group
Part Time position
Listed on 2026-07-22
Job specializations:
  • IT/Tech
    Change Management
Salary/Wage Range or Industry Benchmark: 45000 - 65000 GBP Yearly GBP 45000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Delivery & Improvement Lead | Flexible Work

Sword is seeking an experienced Service Delivery and Service Improvement professional to own the ongoing performance, stability, and continuous enhancement of IT services across the organisation.

You will lead service delivery, incident and escalation management, supplier governance, and stakeholder engagement, while driving risk and compliance activities and supporting transitions of new or changed services into live operation to meet evolving business needs.

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