Security Service Manager

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Job Description

Job Title:

Security Service Manager Req  Function:
Cyber Security Posting

Start Date:

17/07/2026

Posting End Date: 14/08/2026

Division:
Networks

Job Location:

G  Bristol
- Assembly, G  Glasgow
- Alexndr Bain Hse, G
-Birmingham-Three Snowhill, G
-London-BTHQ One Braham Advertised Salary:
Competitive with Great Benefits Job Req  Date: 17th July 2026

Closing Date: 14th Aug 2026

Location:

Birmingham/ Bristol/ London / Glasgow##
** About the role
** This role is an opportunity to help shape and strengthen security service management, working as part of the Service Practice team within Protect BT Group Security Architecture, Engineering and Delivery. The role holder will support the development, improvement and communication of service management practices that help us understand how our security capabilities are performing, where they add value, and how they can continue to meet business needs.

Working collaboratively with architecture, engineering, operations, delivery and business teams, you will provide insight, analysis and guidance that supports good decision-making, continuous improvement and clear service outcomes. We are looking for someone who brings curiosity, sound judgement and a willingness to learn, as well as relevant experience in service management, security, technology or a related discipline.
** This role is hybrid (3 days in office) & can be based in any of the following locations:
Birmingham / Bristol / Glasgow / London**##
** What you’ll be doing
*** Develop, maintain and support continuous improvement of security service management practices across relevant security architecture sub-domains.
* Use service performance information, value tracking, reporting and data analysis to help services be understood, improved and aligned to business needs.
* Contribute to activities that may include compliance, standards, risk, threat modelling, metrics, maturity models and service improvement planning.
* Collaborate with enterprise architects, solution architects, delivery teams and technical specialists to bring managed security services to life and support informed decision-making.
* Provide service management insight into strategic architecture projects, helping ensure that solutions consider business outcomes, usability, service value and longer-term support needs.
* Create clear, reusable and accessible service value patterns, briefing documents and guidance that can be shared across teams.
* Work with business, architecture, technical, governance, delivery and service colleagues to support the effective transition and ongoing management of security services.
* Contribute to roadmaps for security technologies and service management processes, using best practice to align to relevant strategies, policies, standards and practices.
* Support vendor selection and review activity by providing service management insight that will help stakeholders understand value, service fit and business requirements.
* Contribute to research, proof of concept and proof of value activity where service management input can help shape good outcomes.
* Provide security service management information and cyber security guidance to stakeholders across BT Group in a clear, constructive and audience-appropriate way.##
** Essential Skills / Experience
** We are looking for experience and skills in the following areas. You do not need to meet every point to apply.
** Experience*
* • Experience of service management, technology management or another relevant discipline in a complex environment.  
• Experience using service information, monitoring, reporting or data analysis to understand performance, risks, issues or improvement opportunities.  
• Experience working with stakeholders to understand needs, communicate clearly and support practical decision-making.…