Operational Resilience Lead

Join Barclays as an Operational Resilience Lead within the BUK Resilience team, where you will help strengthen the bank’s resilience capabilities across Resilience including Supply Chain, Technology, AI, Cyber, Scenario Testing, and Workforce Planning. As one of our Operational Resilience Leads, you will work with senior stakeholders across the UK to drive alignment with the Group Resilience Strategy and promote a strong resilience culture.

This role covers the full operational resilience lifecycle, including strategy, policy, controls, metrics, regulatory compliance, and testing.

To be successful in this role, you will need the following:

• Deep expertise in Operational Resilience, including Important Business Services (IBS), impact tolerance setting, scenario testing, and recovery planning.
• Proven experience in risk assessment, scenario testing, incident management, and resilience planning.
• Strong knowledge of one or more resilience disciplines, including Technology Resilience, Cyber Resilience, or AI Resilience.
• Exceptional stakeholder management and influencing skills, with the ability to engage and challenge senior business, risk, and technology leaders.

• Prior experience within the banking or financial services industry.
• Experience in Technology, Cyber, or Third-Party Resilience programs and frameworks.
• Data-driven mindset with strong MI, reporting, and analytics capabilities.
• Demonstrated experience delivering resilience transformation initiatives, operating model design, and organizational change programs.
• Strong project and program management skills, with experience leading cross-functional initiatives.
• Experience working in Agile delivery environments and collaborating with multidisciplinary teams.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in our Glasgow Campus.

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change…