IT & Digital Services Apprentice

We have an exciting opportunity available with Victim Support Scotland!

As a Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing your skills as you progress through the apprenticeship. Your role will involve assisting with day-to-day administration, providing basic IT support, and contributing to the maintenance of digital systems across the organisation.

Responsibilities:

• IT support & administration: Assist with responding to basic IT support queries (e.g., password resets, device checks). Log and update support tickets under supervision from IT Officers. Support routine IT administration tasks such as maintaining records and updating documentation.
• Systems & digital services support: Help monitor and update simple content on the IT Hub. Assist with maintaining the IT asset register (logging equipment, updating records). Support routine monitoring tasks and escalate issues to IT Officers when required.
• Learning & development activities: Assist with supervised cyber security routines, device checks, and software updates. Shadow IT Officers to learn about O365, SharePoint,...