Technical Support Specialist

Technical Support Specialist - Automotive

Location: UK Field-BasedSalary: Competitive DOE + BenefitsJob Type: Full-Time, Permanent

About the Role

We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function.

This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement.

The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently.

Key Responsibilities

• Take ownership of technical cases from initial investigation through to resolution.
• Provide technical support to a network of retailers and repairers across the UK.
• Conduct on-site technical investigations and produce detailed reports.
• Manage multiple technical concerns simultaneously and prioritise accordingly.
• Escalate complex issues to specialist engineering teams when required.
• Support product quality investigations by providing technical feedback and analysis.
• Assist customer sup...