CRM Product Manager ServiceNow

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The CRM Product Manager is a senior role within the Service Now Product Management team
, focused on developing products and offerings for the Service Now platform, with emphasis on Customer Workflows (CPQ, CSM, FSM).

The role combines general Service Now platform expertise with specific CRM knowledge to build industry-specific products and offerings, and go-to-market assets.

This role acts as the product/offering expert, value champion, and strategic partner to Sales, Delivery, Portfolio/CTO, and GTM teams.

• Define product/offering strategy and industry specific solutions for Customer Workflows
• Develop solution blueprints, accelerators, and reusable assets
• Support sales with demos, business cases, and value propositions
• Create sales materials (playbooks, pitch decks, RFP assets)
• Ensure delivery standards and alignment with business outcomes
• Collaborate with Sales, GTM, Delivery, and CTO teams
• Contribute to thought leadership and industry positioning
• Maintain and improve solution assets based on feedback and trends

• Experience in a Pre-Sales Solution Architecture role
• Experience with Service Now platform, Customer Workflows (CPQ, CSM, FSM)
• Knowledge of other CRM platforms (e.g. Salesforce, Dynamics 365, SAP CX)
• Experience in product/offering design and value-based selling
• Ability to create business cases and translate client needs into solutions
• Experience developing frameworks, accelerators, and implementation approaches
• Strong commercial and consulting mindset
• Ability to communicate and influence stakeholders at different levels
• Experience working on enterprise transformation programs
• Industry exposure (e.g. Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy)
• Pension Scheme - contributions matched up to 10%

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox- UK