IT Service Manager

Role Overview

We are seeking an experienced Service Delivery and Service Improvement professional to take ownership of the ongoing performance, stability, and continuous enhancement of IT services across the organisation. This role is responsible for ensuring high levels of service quality through effective service delivery management, performance monitoring, incident and escalation management, supplier governance, and stakeholder engagement.

The role involves IT Service Delivery Management and Service Improvement, service performance monitoring and reporting, major incident and escalation management, supplier governance and service review activities, stakeholder management across business and IT functions, service continuity, compliance and risk management activities, and supporting transitions of new or changed services into live operation.

The ideal candidate will have experience in a Service Delivery Management or Service Support role, supporting business‑critical IT services within a medium to large organisation, and will possess strong analytical and service reporting capability, experience managing incidents, escalations and service issues, and strong communication and stakeholder management skills.

• ITIL Foundation certification (v3 or v4)
• Experience with Service Now or equivalent ITSM tools
• Experience working within Agile environments
• Experience with in regulated industries

• Competitive Salary
• Personalised Career Development
• Flexible working
• Fantastic Benefits Package
• Generous annual leave allowance
• Enhanced family friendly benefits
• Pension scheme
• Access to private health
• Well‑being and insurance schemes
• Employee assistance programme
• Discounted cash plan