Digital Business Analyst

Job Title: Digital Business Analyst

Salary: SCP 42-45 (£56,270 - £60,357) per annum.

Location: Glasgow (with hybrid working across Group offices)

Hours: Full‑time, 35 hours per week

Make a real impact shaping digital transformation across Wheatley Group

Wheatley is Scotland’s leading housing and property‑management organisation, dedicated to making homes and lives better. Our Digital and Technology Solutions department plays a vital role in enabling that mission, delivering customer‑centred, data‑driven digital services that transform how people live, work and engage with us.

We are now looking for a talented and motivated Digital Business Analyst to join our high‑performing Project Delivery team. This is an exciting opportunity to work at the heart of a values‑led organisation supporting major transformation programmes across Wheatley.

If you’re passionate about solving complex problems, improving services, and shaping innovative digital solutions, we’d love to hear from you.

About the role

As a Digital Business Analyst, you will act as a key link between business stakeholders and Digital and Technology Solutions. You will work closely with senior leaders, operational teams, and technical specialists to ensure that requirements are well understood, clearly documented, and aligned to strategic objectives.

Your work will help shape digital services used by thousands of customers and colleagues across Scotland.

You’ll be responsible for:

• leading structured requirements‑gathering across business and technical teams;
• defining, analysing, and documenting business, functional and non‑functional requirements;
• mapping “as‑is” and “to‑be” processes, user journeys and service design artefacts;
• supporting business case development and option analysis;
• ensuring traceability from business need through to design, development and testing;
• producing high‑quality analysis outputs including user stories, acceptance criteria, use cases and process flow;
• supporting UAT activities and validating that solutions meet business expectations; and
• championing best‑practice business analysis standards and methodologies across the Group.

This is an influential role within an organisation committed to digital maturity, continuous improvement and sector‑leading service delivery.

About you

You’ll bring a combination of strong analytical capability, excellent communication skills and the ability to translate complexity into clarity. You should be comfortable engaging with senior stakeholders, working at pace, and contributing to a wide range of project and transformation initiatives.

You will bring:

• demonstrable experience supporting large-scale business transformation, organisational change, or digital modernisation programmes;
• proven ability to challenge existing processes, identify improvement opportunities and help design future-state operating models;
• experience facilitating workshops with diverse stakeholder groups to define and redesign complex end-to-end business processes;
• experience applying user-centred design principles and understanding customer and colleague needs when shaping solutions;
• ability to balance business objectives, customer experience and operational efficiency when defining requirements;
• experience working across multiple business functions and balancing competing stakeholder priorities within complex organisational environments;
• a proven track record of delivering business analysis in complex, fast‑paced environments;
• experience working with senior stakeholders, influencing decisions and presenting proposals;
• strong understanding of business analysis tools and techniques (e.g. requirements elicitation, use cases, user stories);
• experience producing process maps, mock‑ups, and service design artefacts;
• excellent organisational and time‑management skills;
• strong problem‑solving skills and the ability to identify digital opportunities; and
• the ability to communicate complex issues clearly to both technical and non‑technical audiences.

Just as importantly, you’ll be:

• a collaborative team player;
• flexible, adaptable and multi-skilled;
• a stickler for accuracy and meeting deadlines;
• creative, curious and solutions-focused; and
• a great…