Head of Data Operations

£63,443 - £86,547 + benefits & highly-flexible working (London, Glasgow or Cardiff)

Candidates must be eligible to obtain SC clearance.

Across government, digital and technology transformation is no longer simply an enabling function; it is central to how public bodies deliver better services, protect resilience, support policy outcomes and respond to the growing expectations of citizens, businesses and colleagues. Ofgem has a vital role in the UK’s energy system, protecting consumers and helping to enable a more secure, fair and sustainable energy future.

As the organisation continues to evolve, our newly designed Digital, Data and Security Services (DDSS) team will be critical to how Ofgem modernises its services, strengthens its platforms and supports wider government priorities.

Ofgem is on an exciting transformational journey. Within DDSS, we are strengthening the foundations of both our entire function and all elements of our DDSS estate, building greater internal capability and creating the platforms, services and governance needed to support a modern regulator. In short, this is an opportunity to join Ofgem at a pivotal moment and help shape the next stage of its digital, data, security, and technology maturity.

As the Head of Data Operations at Ofgem, you will lead a data operations team to provide effective reactive and ongoing support across data services, continuously improving data operations to support broader organisational priorities.

• Overseeing a team of operations engineers including senior data operations, machine learning and analytics colleagues, inspiring best practice for operations engineering of data products and services within your team
• Building a data operations engineering capability by providing technical leadership and career development for your team, instilling a culture of continuous integration, support and deployment across environments (MS Azure, Azure Dev Ops, open-source technologies, Azure Data Factory, Azure Synapse Analytics)
• Contributing to strategy development, working with other senior team members to identify, plan, develop and deliver data services that meet Ofgem’s broader objectives
• Overseeing the implementation of monitoring and support for the data platform to allow robust and reliable access to relevant data for Analytics, Data Science, AI and Business Intelligence Systems
• Ensuring data quality while overseeing the development and optimisation of effective reactive support and continuous improvement for the infrastructure of the cloud data platform

• Strategic leadership in building and improving a data operations capability
• Expertise in delivering effective data support services, overseeing implementation of scalable data operations solutions and continuous improvement in a modern cloud environment
• Proven leadership of high-performing technical teams and communities including senior engineers
• Strong stakeholder communication and influence, including executive-level communication with both technical and non-technical stakeholders
• Deep understanding of how to implement data governance policies, service support and quality assurance
• Thought leadership in data engineering, innovation or emerging technologies
• Knowledge of energy sector data and AI challenges, the transition to net-zero, including regulatory and affordability implications

This is an opportunity to play a significant role in Ofgem’s journey as part of a newly formed, high-performing team shaping a critical government organisation at a time when its work has never been more important.