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Technical Support Lead: Global Connectivity & ITIL Expert
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-28
Listing for:
Nine Twenty Recruitment
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Nine Twenty Recruitment is seeking an experienced Technical Support Lead to head a client-facing support function for a growing technology business. You will manage a five-person team of Technical Support Analysts and act as the senior escalation point for complex issues, driving service excellence and process improvements.
You will own incident management, mentor staff, and collaborate with Engineering and Service Delivery to enhance customer outcomes in a fast-paced environment.
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