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IT Service Desk Leader & User Experience

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Newcastle Strategic Solutions Limited
Full Time position
Listed on 2026-08-03
Job specializations:
  • IT/Tech
    HelpDesk/Support
Job Description & How to Apply Below

Newcastle Strategic Solutions Limited is seeking an experienced Service Desk & Support Manager to lead a high‑performing IT support function. You will balance exceptional customer service with governance, incident and access management, shaping how colleagues experience technology.

In this role you will mentor front-line teams, drive self-service and automation, and partner with Service Delivery, Incident, Problem and Service Improvement teams to deliver continuous service improvements, while

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