.NET Application Support Engineer

Responsibilities

• Participate in a rota to monitor the Service Now (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
• Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include:
  • Functionality not working as expected.
  • Missing or incorrect data within the application.
  • Data not being correctly passed to third parties via integration components.
  • Performance issues affecting user experience.
• Respond to information requests, guiding users on how to perform specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Serve as a subject matter expert (SME) on the application, supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from development, ensuring comprehensive understanding at client sites; this includes performing software implementations/upgrades at client locations.
• Participate in an on‑call rota to provide after‑hours support as required.

• Proficiency in C# and ASP.NET
• Experience with .NET Core
• Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g., SQL Profiler)
• Knowledge of Power Shell and Windows Server
• Excellent communication skills, including written, verbal, and presentation

To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.

• Pension Scheme – contributions matched up to 10%
• Private medical cover
• Income protection
• Life assurance
• 25 days paid leave + National Holidays
• Flex benefits program

At Atos, diversity and inclusion are embedded in our DNA. We encourage applications from all applicants, especially differently abled candidates. We are committed to making reasonable adjustments to support applicants’ needs.