Support Specialist

• Full-time

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa Tech Target, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa Tech Target

Informa Tech Target (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa Tech Target has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit  and follow us on Linked In.

For more information, visit  and follow us on Linked In

Role and Responsibilities

• Provide internal and external Customer support, including troubleshooting and escalating technical issues, via written communication, phone, live chat and/or video meetings;
• Perform administrator-level activities/backend set-up services for Tech Target product configuration
• Provide exemplary customer service: supporting customers in an efficient, educated, and friendly manner to educate end users, increase product adoption, and enable customers' success
• Maintain Product knowledge to help triage customer issues.
• Identify process efficiencies to improve overall campaign set-up and success
• Document and maintain accurate records of customer interactions, including details of inquiries and resolutions via ticketing and issue tracking systems.
• Collaborate with internal stakeholders (Customer Success, Products, Tier 2 Support teams) to provide feedback on issues and suggest improvements
• Support Informa Tech Target customers and internal teams to set up and troubleshoot integrations with our customers' Marketing Automation and CRM applications;
• Take on additional projects/responsibilities as the product evolves and expands
• Experience working in customer support, IT Helpdesk or similar technical function;
• Computer science, information systems and/or SaaS Technology interest (or experience);
• Excellent problem-solving skills and the ability to troubleshoot issues effectively.
• Ability to prioritise and multitask in a highly dynamic, fast-paced environment with strong attention to detail;
• The ability to communicate technical information in an accessible manner to customers, end-users and coworkers;
• Confident personality that can adapt to new technologies, applications and processes.

Key Qualifications & Skills

Essential Experience

• 1-3 years in customer support, IT helpdesk, or technical support
• SaaS platform experience
• Familiarity with ticketing systems (Zendesk, Jira, Salesforce Service Cloud)

Technical Requirements

• Knowledge of CRM systems (Salesforce, Hub Spot, Dynamics)
• Understanding of Marketing Automation platforms (Marketo, Eloqua, Pardot)
• Basic API and integration troubleshooting
• Backend system configuration and administration
• Computer Science/Information Systems background (degree or equivalent)

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