OpenShift Senior Operator (Kubernetes ​/ OpenShift

End Date Friday 28 August 2026

Salary Range £72,702 - £80,780

We support flexible working -  for more information on flexible working options

Hybrid Working, Job Share Job Description Summary . Job Description

Salary: £72,702 - £80,780

Location(s):
Manchester, Leeds or Edinburgh

Hours:

Full-time, 35 hours per week

Working Pattern:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Manchester, Leeds, or Edinburgh office sites.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Are you passionate about running large-scale container platforms that power critical services used by millions of customers? We're looking for a Senior Open Shift Platform Operations Lead to take ownership of the operational performance, resilience and security of our Open Shift estate. This is a senior leadership role where you'll shape operational strategy, set standards and drive best practice across multiple platform environments.

Working closely with Platform Engineering, Site Reliability Engineering (SRE), Security and Service Management teams, you'll help ensure our Open Shift platforms remain stable, secure and ready to support business-critical customer services. You'll influence technical direction, improve operational maturity and lead responses to complex incidents, helping us deliver reliable services at scale.

• Leading operational outcomes across our Open Shift platform estate, ensuring services remain secure, resilient, compliant and fully supported.
• Defining and embedding operational standards, runbooks and governance across incident management, change execution, access controls and platform lifecycle activities.
• Providing leadership during major incidents, coordinating technical teams and driving effective root cause analysis and long-term improvements.
• Overseeing platform upgrades, patching and lifecycle management, ensuring changes are delivered safely and in line with risk and security requirements.
• Driving improvements in monitoring, observability and operational telemetry to enable proactive platform management.
• Partnering with Platform Engineering teams to ensure new capabilities are operationally ready and supported by appropriate controls and documentation.
• Coaching and mentoring colleagues, helping to raise operational standards and develop platform operations capability across the team.
• Participating in a structured on-call rota, providing support outside normal working hours as part of a shared 24/7 service model.

We're investing heavily in technology, data and engineering capabilities as we continue our transformation journey. This is your opportunity to work with modern cloud-native technologies at enterprise scale, helping shape the future of platform operations within one of the UK's largest financial services organisations. You'll be part of a collaborative environment where you'll influence platform strategy, solve complex challenges and help deliver reliable services for millions of customers.

• Extensive experience operating large-scale Open Shift or Kubernetes platforms in production environments, including multi-cluster estates.
• Demonstrable experience leading platform operations, incident management and service recovery activities across complex technology environments.
• Solid understanding of operational security controls, including RBAC, certificates, secrets management, authentication and audit requirements.
• Experience managing platform upgrades, change governance and lifecycle activities within regulated or controlled environments.
• Strong stakeholder management skills, with the ability to influence and align Engineering, SRE, Operations and Security teams.
• And any experience of these would be great Experience supporting Open Shift platforms across private cloud or hybrid cloud environments.
• Knowledge of SRE, reliability engineering and modern observability practices, including monitoring and alerting optimisation.
• Experience working with vendor support teams, including managing escalations and technical support relationships with providers such as Red Hat.

We are a leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, including discounted shopping
• 30 days' holiday plus bank holidays
• A range of wellbeing…