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Senior MSP Service Desk Operations Leader
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-08-20
Listing for:
Sword Group
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Sword Group in Scotland is seeking an experienced Service Desk Operations Manager to lead and mature a high-performing, ITIL-aligned Service Desk across multiple enterprise environments. The role focuses on transforming the desk into a proactive managed service and delivering data-driven, value-focused support.
You will oversee governance, incident and service request fulfillment, and work closely with Service Delivery, Technical Operations, and customers to ensure consistent, efficient service
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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