Systems & Salesforce Specialist Job Glasgow area,Scotland UK,IT/Tech

KEY

ACCOUNTABILITIES AND RESPONSIBILITIES SALESFORCE ADMINISTRATION & SYSTEM MANAGEMENT

Act as the system owner and technical lead for Start Network’s Salesforce platform, ensuring it supports the needs of a global, network‑based organisation.
Design and maintain Salesforce access and security controls, balancing strong data protection with practical access for teams working across regions and functions.
Implement and uphold data governance and data quality standards within Salesforce, working closely with the Data Manager to align with wider organisational frameworks.
Design and deliver scalable automation (e.g. flows, validation rules, custom objects) to reduce manual effort and support efficient, consistent ways of working.
Design, manage and optimise integrations between Salesforce and other organisational systems (e.g. Form Assembly, reporting and automation tools), ensuring reliable data flows and joined‑up processes.
Translate organisational and programme processes into clear, scalable system solutions that work for staff and partners across the network.
Own and maintain the Salesforce data model, ensuring it reflects how Start Network operates today while remaining flexible for future growth and change.

MICROSOFT 365 OVERSIGHT

Provide oversight of Microsoft 365 administration, licensing and configuration, ensuring tools are well‑aligned to organisational needs, strong security standards, and responsible use of resources.
Define and maintain access and security principles for Microsoft 365, working collaboratively with operational teams and external providers (e.g. Twin Systems) to ensure consistent and proportionate controls.
Provide guidance on the effective use and optimisation of Microsoft 365 tools (e.g. Teams, SharePoint, One Drive), supporting clear organisational ways of working and collaboration across regions and teams.

SYSTEM OWNERSHIP & ARCHITECTURE

Own the organisation’s digital systems landscape, with Salesforce as the primary platform.
Ensure alignment and integration across systems (e.g. Form Assembly, Power BI, M365, etc.).
Define and maintain system architecture and data flows.
Evaluate and recommend new tools in alignment with organisational needs and existing systems.

USER SUPPORT & CAPACITY BUILDING

Provide escalation-level support and technical guidance for complex system issues
Oversee resolution of complex technical issues, working with internal and external stakeholders
Support capability building through guidance and training on system usage and best practices
Partner with teams to identify capability gaps and improve system usage.

REPORTING & DASHBOARDS

Define and lead the technical enablement of reporting across Salesforce and connected platforms
Support programme, membership, and assurance teams with data extraction and visualisation needs.
Support donor reporting requirements, including standardised data outputs and IATI
Ensure data structures support effective reporting, analytics, and decision-making across the organisation.

PROJECT DELIVERY & ENHANCEMENTS

Lead the design and delivery of Salesforce and system enhancements
Liaise with external developers/consultants when specialist configurations are required.
Ensure system changes are documented and aligned with data governance standards.
Provide technical direction for system improvements and ensure alignment with overall architecture.

DATA GOVERNANCE & COMPLIANCE

Uphold data protection standards, including GDPR compliance.
Ensure systems operate in line with Start Network’s values and commitments on data responsibility.
Support audits, risk assessments, and internal reviews with accurate system documentation and reporting.
Define and uphold data governance frameworks across systems, ensuring consistency, integrity, and compliance within Salesforce context.

START NETWORK CULTURE

Carries out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
A commitment to the Start Network vision, principles, values, and approach
The Start Network team is an…