Senior Application Support Analyst – Aladdin Front Office

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets.

Through our award-winning Synechron Fin Labs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and Service Now, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or Linked In community.

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Make an Impact on Global Investment Technology

Join our global Front Office Application Support team and play a key role in supporting Black Rock Aladdin, one of the world's leading investment management platforms.

You will work closely with Portfolio Managers, Traders, Investment Operations, Technology teams, and Black Rock to ensure the stability and performance of critical investment workflows.

• Provide Level 2/3 production support for Aladdin and related front office applications.
• Support portfolio management, order management, trade execution, trade booking, confirmations, and post-trade processes.
• Investigate incidents, perform root cause analysis, and drive issues through to resolution.
• Use SQL for troubleshooting, data validation, and analysis.
• Develop Python scripts and automation to improve monitoring and operational efficiency.
• Support releases, change management, incident management, and continuous improvement.
• Collaborate with global teams across multiple regions and time zones.

• 7-10 years of experience supporting investment management or capital markets applications.
• Strong hands-on experience with Black Rock Aladdin and front office workflows.
• Solid understanding of the asset management trade lifecycle.
• Strong SQL skills and experience working with large datasets.
• Python or other scripting experience for automation.
• Excellent problem-solving, communication, and stakeholder management skills.
• Experience working in a fast-paced global production support environment.

• Work with a globally recognized investment technology platform.
• Partner directly with investment professionals and technology leaders.
• Build expertise across Aladdin, automation, and investment operations.