Senior User Researcher

Locations:
Leeds, Manchester, Birmingham, London, Glasgow or Bristol

Were working with a leading UK digital services consultancy that combines data, human-centred design and software engineering to help organisations solve complex problems and deliver better digital services.

The business works across a range of sectors, using Agile delivery, user-centred design and research-led approaches to support large-scale digital transformation.

Were looking for a Senior User Researcher to work with clients and multidisciplinary Agile teams, helping shape digital services around genuine user needs.

Youll be involved in:

• Leading user research and applying a range of research methodologies across complex projects.
• Working with designers, product owners, developers and other Agile specialists to deliver user-centred services.
• Advising clients and stakeholders, presenting research findings and using evidence to influence design decisions.
• Championing inclusive and accessible approaches to user research.
• Mentoring and supporting other user researchers, with opportunities to take on leadership responsibilities.
• Contributing to business development, recruitment and the wider user-centred design practice.

• Strong experience across user research methodologies.
• Experience working within multidisciplinary Agile teams.
• A background in user-centred design, service design or digital transformation.
• Experience researching accessibility or assisted digital needs.
• Strong stakeholder management and communication skills, including the confidence to challenge and influence clients.
• Experience mentoring, training or line managing other researchers.
• A strong understanding of Agile roles across design, product and technology.

• 25 days annual leave plus UK public holidays
• Pension contribution
• Flexible benefits and wellbeing support
• Opportunities to work on meaningful digital transformation projects
• Career development and leadership opportunities